The problem is noise
WhatsApp groups buzzing. Emails piling up. Spreadsheets with updates from hours ago. Someone reports an issue, but who saw it? Who owns it? Did anyone respond?
Teams drown in messages while incidents slip through the cracks. Accountability blurs. Response slows. Frustration builds.
Meet RESOLV
RESOLV is a smart assistant that turns chaos into clarity, so every issue gets the response it deserves. Report. Track. Resolve. Repeat. It captures reports from natural conversation, structures them automatically, and tracks every issue from first message to final resolution. Teams stay aligned. Nothing gets lost. Everyone knows what's happening—without the busywork.
For everyone who needs to know
For Reporters Citizens, field staff, or team members report issues the way they already communicate—via WhatsApp. Just send a message. "Tree down on Main Street." "Server room temperature spiking." RESOLV understands. No forms. No training. No friction.
For Responders Teams receive structured, prioritized incidents with all the context they need. Location. Timeline. Description. AI summarizes the noise so you can focus on the fix—not on decoding messages.
For Leaders A clean dashboard shows every incident in motion. Who's working on what. How long it's taking. Where bottlenecks form. Real-time visibility without constant check-ins.
Intelligence that does the heavy lifting
RESOLV works quietly in the background, transforming messy inputs into operational clarity.
- Natural language understanding: Interprets incident details from casual conversation—"There's a leak in the conference room near the window" becomes structured data.
- Automatic routing: Sends the right incident to the right team without manual triage.
- Smart summarization: Rewrites scattered updates into clear, concise status reports everyone can follow.
- Context extraction: Identifies locations, timelines, and key details automatically from text.
- Real-time adaptation: Adjusts as situations evolve, keeping all stakeholders aligned.
Control where it matters. Simplicity everywhere else
RESOLV puts power in your hands while keeping the experience effortless for everyone else.
- Instant reporting: Citizens and field staff submit incidents via WhatsApp—no app required.
- AI-powered reports: Generate professional incident summaries and post-mortems with one click.
- Flexible access controls: Set permissions so the right people see the right information.
- Guided exports: Pull reports quickly with a simple wizard—no manual formatting.
- Channel management: Coordinate WhatsApp groups and channels for smooth team communication.
- Personalized notifications: Let users choose which updates they receive, where.
- Multi-channel alerts: Send automated notifications via WhatsApp, email, and push.
How it works. From message to resolution
- Report: A citizen or field staff member sends a message via WhatsApp.
- Process: RESOLV's AI interprets the details, extracts key data, and structures the incident.
- Route: The incident is automatically assigned to the appropriate team or responder.
- Track: Teams and leaders receive real-time updates as the incident progresses.
- Resolve: The issue is closed, logged, and ready for reporting.
See it in action
Why it matters
Incident management shouldn't be another problem to solve. RESOLV transforms reactive scrambling into proactive response. Reporters are heard. Responders are equipped. Leaders are informed.
Faster resolution. Clearer communication. Less stress.
RESOLV doesn't just manage incidents. It changes how organizations respond.